Company Name: Sun Chemical 
 
Company Description: Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 
Business Industry: Ink Manufacturer
 
Job Title: Technical Service Representative
 
Experience: Mid-Senior Level
 
Job Function: Other
 
Employment Type: Full-time

Job Description: Location: Rockwall, TX 

OVERVIEW: 
Responsible for identifying and managing the technical and continuous improvement needs (products/services) of assigned customer and oversight of any technical activities related to same. This includes coordination of both laboratory and manufacturing activities, and applicable training of customer employees. The successful qualifier is the on-site customer technical service leader for Sun Chemical, and as such, will perform to the professional contributor goals and objectives as any other CTS Tech I team member. This includes a special emphasis on tailor made projects and initiatives meeting with the agreement and partnership built into the arrangement with the customer this role serves.

ESSENTIAL JOB FUNCTIONS:
Leads and participates in process improvement initiatives with customer and Sun employees. This requires dedication of significant time, as well as any Sun resources to support the customer through major operational improvement projects including press throughput, decreased color down time, inventory, and work-off management, print quality improvements. Will participate regularly with the end use customer as our customer arranges, to provide expertise for successful graphic campaign changes and launches, and to provide expertise in job planning.

Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.

Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending in-house.

Reporting field activity within the reporting tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation. Submits, and follows up regional color match lab requests.

Provides for emergency backfill support for our products in case of sudden loss of customer supplied blending.

Desired Skills and Expertise:

REQUIRED EDUCATION AND EXPERIENCE:

• 5-10 years of ink industry experience
• Experience with Kepener Tregoe, Six Sigma, SunMatch
• Industry laboratory and press equipment Manage multiple complex projects at once.
• High level of pressroom and printing process knowledge

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