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Acquisition grows HID’s real time location systems (RTLS) portfolio with enhanced hand hygiene compliance offering.
August 11, 2025
By: David Savastano
Editor
HID has acquired Intelligent Observation, a leading platform provider for hand hygiene compliance. This enables healthcare facilities to reduce hospital acquired infections (HAIs) through proper hand hygiene practices.
The addition of Intelligent Observation expands HID’s offering in the healthcare RTLS space to meet the growing needs of healthcare facilities.
“Patients enter the hospital looking to get better, not to catch an infection,” says Björn Lidefelt, EVP and head of HID. “Welcoming Intelligent Observation into our RTLS portfolio enables healthcare providers to prevent hospital-acquired infections and create a safer patient experience.”
The Intelligent Observation platform includes hardware that detects when healthcare workers are near a hand sanitation area. It records whether the individual sanitizes appropriately. The results are communicated to Intelligent Observation’s cloud-based dashboard, where data is stored and formulated into reports.
The patented platform consists of wearable NFMI devices, which are worn by healthcare staff. These offer centimeter-level location accuracy, as well as an interactive SaaS dashboard.
Provided information from the dashboard includes handwashing duration with soap and water, as well as easy-to-use infection tracing tools.
Founded in 2019 and headquartered in Miami, FL, Intelligent Observation is now part of HID’s Identification Technologies Business Area.
“At Intelligent Observation, we are dedicated to reducing HAIs through innovative and intuitive technologies,” says Seth Freedman, CEO, Intelligent Observation. “Now, as part of HID, we are excited to continue this mission and help even more healthcare professionals where it matters most.”
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